How can we help?
Quick answers to the questions people ask most. Still stuck? Send us a message and our support team will reply by email.
Getting started.
How do I get MyPA?
Download it from the App Store or Google Play. You can also sign in from a browser at search.mypa.today. One account works across all three.
Is MyPA free?
It is free to download and you start with 200 free tokens. When you need more, you can top up with a one-time purchase. There is no subscription.
What are tokens?
Tokens are MyPA's own credit for the AI work behind each request. They are not the same as the tokens ChatGPT or Claude count: one balance covers every AI in MyPA, and each request uses an amount that depends on the AI and the size of the task. Your balance is shown in the app and you can top up whenever you like.
Your account and privacy.
Does MyPA do anything without asking me?
No. Anything that books, sends, switches or pays waits for your approval in the chat. For replies, you choose per contact whether MyPA drafts for your approval, replies for you, or leaves it to you.
How do I connect my email or calendar?
Open Connections in the app and choose the account you want to connect, such as Gmail or Outlook. Every connection is opt in and you can disconnect it at any time.
Is my data sold?
No. Personal data is not sold to advertisers or data brokers as part of ordinary service use, and it is encrypted in transit and at rest. Our Privacy Policy explains the detail.
How do I delete my account?
Send us a message below from the email address on your account and we will take care of it.
Something not working?
My sign-in email has not arrived.
Check your spam or junk folder and make sure you typed the address you signed up with. If it still has not arrived after a few minutes, request a new one or send us a message below.
A connected account stopped working.
Open Connections and reconnect it. A changed password or expired permission can disconnect an account.
How do I get a refund on a top-up?
Top-ups bought through the App Store or Google Play are refunded through that store's own process. For anything else, send us a message below.
Read the guides: Get started with MyPA · Sort your inbox · Record a meeting · All guides
Looking for something else? The full FAQ covers MyPA in more depth.
Still need a hand?
Send us a message and our support team will reply by email. The more detail you give us, the faster we can help.
- Use the email address on your MyPA account
- Tell us which device you are using
- Never send us your password
Or email us at help@mypa.today
Our support team will reply by email.